Privacy Policy

Last updated: July 25, 2026

Introduction

SyncStay ("we", "our", "us") operates the syncstay.de website and the VendorFormat Shopify application. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

When you use VendorFormat, we access the following Shopify store data:

  • Order data (order numbers, line items, quantities, shipping addresses) — read-only access for CSV export generation
  • Product data (SKUs, titles, variants) — read-only access for column mapping

When you use our website, we may collect:

  • Information you provide through our contact/support forms (name, email, message content)
  • Basic analytics data (page views, referral source) if analytics are enabled

How We Use Your Data

  • To generate CSV exports as requested by you within VendorFormat
  • To save your column mapping templates for future use
  • To respond to support requests
  • To improve our products and services

What We Don't Do

  • We do not sell, rent, or share your data with third parties
  • We do not modify, write, or delete any data in your Shopify store
  • We do not use your data for advertising purposes
  • We do not retain your order data longer than necessary for the export session

Data Storage and Security

Your column mapping templates and supplier configurations are stored securely. All data transmission between your browser, our servers, and Shopify's API is encrypted using TLS. We follow industry-standard security practices to protect your information.

Third-Party Services

Our website contact form uses Web3Forms to process submissions. VendorFormat communicates with Shopify's API to access your store data. We do not integrate with any other third-party services that access your data.

Your Rights

You have the right to:

  • Request access to the data we hold about you
  • Request deletion of your data
  • Uninstall VendorFormat at any time, which revokes all API access to your store

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date above.

Contact

If you have any questions about this Privacy Policy, contact us at info@syncstay.de or through our support page.